| TIME | TYPE | PENALTY FEE | REFUND |
| Up to 72 hours before | CANCELLATION | 10% | 90% |
| Up to 48 hours before | CANCELLATION | 50% | 50% |
| Up to 24 hours before | CANCELLATION | 60% | 40% |
| Up to 24 hours before | DATE CHANGE | 10% | DOES NOT APPLY |
| Less than 24 hours | CANCELLATION | 100% | DOES NOT APPLY |
| Less than 24 hours | DATE CHANGE | 30% | DOES NOT APPLY |
| No show – did not show up at the time and place indicated | CANCELLATION | 100% | DOES NOT APPLY |
| No show – did not show up at the time and place indicated | DATE CHANGE | 100% | DOES NOT APPLY |
| POSITIVE COVID – sending a mail with the test | CHANGE OF DATE WITHIN 2 MONTHS | DOES NOT APPLY | DOES NOT APPLY |
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