| TIME | TYPE | PENALTY FEE | REFUND |
| -72 hours before the tour | CANCELLATION | 100% | DOES NOT APPLY |
| +72 hours before the tour | CANCELLATION | 40% | 60% |
| POSITIVE COVID – sending a mail with the test | CHANGE OF DATE WITHIN 2 MONTHS AFTER THE NOTIFICATION | 100% | X |
| No show – did not show up at the time and place indicated | CANCELLATION /DATE CHANGE | 100% | X |
Important information:
You must arrive on time at the place and time indicated for the pick-up or assigned meeting point. Your phone or room will not be called. If you are not at the place and time indicated, the transport will withdraw and not return, do not risk it. Take care of your valuables and always carry them with you in a safe place Arrival time may be affected by traffic or external conditions, any change will be notified directly by the guide or by the office in the tours outside Quito.
