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- Any request for cancellation will be sent and informed by email explaining the reason for cancellation
- When for any reason you can not operate with the required quality a service, you can make a change of tour, either the same day or another date.
- If you do not feel that you received the expected quality, you can submit a complaint in writing to our emails informing the situation, in the same way a response will be given and compensation will be proposed. This compensation will not be monetary, but will be in the form of gratuity on another tour of the Company.
- The Bill – Ticket is the only valid document for the use of the services, in case of loss you will not have access to the bus.
- Quito Tour Bus will not be responsible for passenger accidents caused by not complying with the safety rules informed inside the buses.
- Service valid only for the marked date.
- Check your belongings before leaving the vehicle, we are not responsible for forgotten items.
- Quito Tour Bus reserves the right to change vehicles without prior notice.
- There will be no refund for modifications or cancellations of route or schedule caused by natural disasters, demonstrations, closure of road or other circumstances outside the company.